Privacy policy
In this Privacy Policy, 'us' 'we' or 'our' means Tanya Freisler trading as TANQUA, ABN (43 728 275 970 ). We are committed to respecting your privacy. Our Privacy and Cookies Policy sets out how we collect, use, store and disclose your personal information. This includes personal information that we collect via the website at www.fewelyourlife.com (including all password protected areas) and any subdomains, all related top-level domains, mobile sites, apps, APIs and widgets (Website).
By providing personal information to us, you consent to our collection, use and disclosure of your personal information in accordance with this Privacy Policy and any other arrangements that apply between us.
We may change our Privacy Policy from time to time by publishing changes to it on our Website. We encourage you to check our Website periodically to ensure that you are aware of our current Privacy Policy.
‘Personal information’ means information or an opinion about an identified individual, or an individual who is reasonably identifiable (whether the information is true or not or recorded in any form or not)'. For example, this may include your name, age, gender, postcode and contact details.
This Privacy Policy does not apply to, and we are not responsible for, the use of, or the protection of information provided to, other websites linked to our Website or to third parties whom you have connected with as a result of using our Website.
If you have any questions not addressed in this Privacy Policy, please feel free to contact us using the methods at the end of this Policy under the headings ‘Contact us’.
Capitalised terms not defined in this Privacy Policy have the meaning given to them in our Website Terms of Use.
WHAT PERSONAL INFORMATION DO WE COLLECT?
You warrant that the personal information you provide to us, and which we collect from you, is your own information or information which you have been authorised to provide to us.
We may collect the following types of personal information:
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name;
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mailing or street address;
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email address;
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telephone number and other contact details;
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age or date of birth;
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credit card information;
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details of the products you have purchased from us or that you have enquired about, including any additional information necessary to deliver those products and respond to your enquiries;
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any additional information relating to you that you provide to us directly through our Website or indirectly through your use of our Website or online presence or through other websites or accounts from which you permit us to collect information;
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any other personal information that may be required in order to facilitate your dealings with us.
We may collect these types of personal information either directly from you, or from third parties. We may collect this information when you:
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sign up for our newsletter or create an account on our Website;
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sign up for a particular product or service;
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visit, order and/or purchase products from our E-store
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interact with our Website, E-store, content and advertising.
WHY DO WE COLLECT, USE AND DISCLOSE PERSONAL INFORMATION?
We may collect, hold, use and disclose your personal information for the following purposes:
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to enable you to access and use our Website and E-store and to order and purchase products and services via the E-store;
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to operate, protect, improve and optimise our Website, the E-store, our business and our users’ experience, such as to perform analytics, conduct research and for advertising and marketing;
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to display or publish advertising on web pages that you access;
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to complete sales transactions;
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to send you service, support and administrative messages, reminders, technical notices, updates, security alerts, and information requested by you;
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to send you marketing and promotional messages and other information that may be of interest to you, including information sent by, or on behalf of, our business partners that we think you may find interesting;
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to administer rewards, surveys, contests, or other promotional activities or events sponsored or managed by us or our business partners;
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for planning, product development or research purposes;
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to comply with our legal obligations, resolve any disputes that we may have with any of our users, and enforce our agreements with third parties; and
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to consider your employment application.
DO WE USE YOUR PERSONAL INFORMATION FOR DIRECT MARKETING?
We may send you direct marketing communications and information about our Website or products. This may take the form of emails, SMS, mail or other forms of communication, in accordance with the Spam Act 2003 (Cth) and the Privacy Act. You may opt-out of receiving marketing materials from us by contacting us using the details set out below or by using the opt-out facilities provided (eg an unsubscribe link).
TO WHOM DO WE DISCLOSE YOUR PERSONAL INFORMATION?
We may disclose personal information for the purposes described in this Privacy Policy to:
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our employees and related bodies corporate;
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third party suppliers and service providers (including providers for the operation of our Website and E-store and/or our business, hosting, storing and management of our customer database or in connection with providing our products and services to you);
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professional advisers, dealers and agents;
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our sponsors or promoters of any competition that we conduct via our Website;
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anyone to whom our assets or businesses (or any part of them) are transferred;
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specific third parties authorised by you to receive information held by us; and/or
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other persons, including government agencies, regulatory bodies and law enforcement agencies, or as required, authorised or permitted by law.
SECURITY
We may hold your personal information in either electronic or hard copy form. We take reasonable steps to protect your personal information from misuse, interference and loss, as well as unauthorised access, modification or disclosure and we use a number of physical, administrative, personnel and technical measures to protect your personal information. However, we cannot guarantee the security of your personal information.
LINKS
Our Website may contain links to websites operated by third parties. Those links are provided for convenience and may not remain current or be maintained. Unless expressly stated otherwise, we are not responsible for the privacy practices of, or any content on, those linked websites, and have no control over or rights in those linked websites. The privacy policies that apply to those other websites may differ substantially from our Privacy and Cookies Policy, so we encourage individuals to read them before using those websites.
ACCESSING OR CORRECTING YOUR PERSONAL INFORMATION
You can access the personal information we hold about you by contacting us (refer to the ‘Contact us’ section below). Sometimes, we may not be able to provide you with access to all of your personal information and, where this is the case, we will tell you why. We may also need to verify your identity when you request your personal information. If you think that any personal information we hold about you is inaccurate, please contact us and we will take reasonable steps to ensure that it is corrected.
If your request is particularly complex, or requires detailed searching of our records, there may be a cost to you in order for us to provide this information.
MAKING A COMPLAINT
If you think we have breached the Privacy Act, or you wish to make a complaint about the way we have handled your personal information, you can contact us at team@fewelyourlife.com. Please include your name, email address and/or telephone number and clearly describe your complaint. We will acknowledge your complaint and respond to you regarding your complaint within a reasonable period of time. If you think that we have failed to resolve the complaint satisfactorily, we will provide you with information about the further steps you can take.
If you are not satisfied with the outcome of your complaint or the way we handle it, you may make a complaint to the Office of the Australian Information Commissioner at https://www.oaic.gov.au/individuals/how-do-i-make-a-privacy-complaint.
CONTACT US
For further information about our Privacy Policy or practices, or to access or correct your personal information, or make a complaint, please contact us using the details set out below: